Introduction: Our Scoring Philosophy

The purpose of this performance scoring system is to provide a fair, transparent, and comprehensive measure of every employee's contribution. Our goal is to recognise high performance across a range of responsibilities while also ensuring accountability for core duties.

The final score is a dynamic weighted average. This means the system is smart enough to adjust its calculations based on the metrics that are relevant to each employee and their specific role and location.

Phase 1: The Building Blocks - Performance Metrics & Weights

Your final score is calculated from up to 15 potential metrics. Each has a "base weight" that reflects its importance. Based on recent feedback, we have updated these weights to place a stronger emphasis on core operational work.

Employee Related Metrics (53%)

Business Related Metrics (24%)

Client Related Metrics (25%)

Phase 2: The Calculation Engine - The Standard Rules

This is how we turn individual scores into your final grade.

Step 2.1: The "Learning Score" Special Rule

Step 2.2: Targeted Weight Redistribution

Phase 3: The Ghana (GH) / Motion Bay Unit Calibration

To account for regional & business unit differences, the formula automatically adjusts for employees in Motionbay or Ghana (where the "Tribe / Unit" property is set to "Ghana" or “MB”).

The Two Key Differences for the Ghana Tribe:

1. Punctuality Score is Omitted: This metric does not apply. Its 5% weight is automatically and permanently redistributed, being split equally to boost the importance of Task Score and Project Score.
2. GH: Upsell Win% is Used: The formula specifically looks for the GH: Upsell Win% metric instead of the standard NG: Upsell Win% metric for all calculations, including the Core Task penalty.